Intro – what is this and why?
I strongly believe that to improve as a leader or at anything in this life you need to reflect on yourself. You need to be willing to dig up those failures and put them up on a wall to analyse what you did wrong, why you did it and what you could do better. This is what I plan on doing using this blog. Every week I am going to dive into my work as a leader and identify where I can improve. I will be honest in order to learn and to hopefully inspire others to learn and grow as well.
To read more about the importance of feedback and retrospectives check this post out!
This week was tough. I had so many things go wrong at work and faced a roller coaster of stress and emotion. However, I realised that during this time I had built myself a strong support network. People inside of work and outside of it who I could talk to, destress and get some much-needed support. Build yourself a support network if you haven’t already. People you trust and can rely on. People who will be there for you in the bad times as well as the good times to give you advice and sometimes, just listen.
This week I faced a lot of issues and stress. I felt the pressure. Actually, I am someone who has always welcomed pressure and stress because I feel it pushes me to grow and develop. However, this particular situation wasn’t very pleasant. In fact, I was in a position where I would say all was well to my clients, things would go wrong, I would say all was bad, then things would go well again and so on and son. This cycle happened 3 or 4 times in the week. It got to the point where I was just staring at a screen for 20 minutes, too embarrassed to send an email to my clients. I started pondering what I could have done to avoid this situation and really there wasn’t much I could do. A lot of what was being done was out of my control and the control of my team. We had to rely on others and the information they imparted to us and we acted on that information. However, when I really think about I just took the information I got at face value. If it was good news, I was just super happy to be able to report it to the customer. If it was bad news, I would maybe ask a bit more questions on resolution times and why it went wrong. My process in this instance was determined by the result I received and I did very little to change the process of relying on the “good news” information I received. Potentially, I could have asked more questions of the information I received, regardless of whether it was good or bad to inform a better decision and to inform what message I actually relayed to the client. This may have resulted in a better result and a less damaging week of stress and fluctuation of emotions with my client relationships. Relying on outcomes can be blinding even in a less obvious way as per this scenario. Don’t let your outcomes blind you from making good decisions as per the learnings from this post.